Kaelo’s terms & conditions

By accessing this website and or placing an order you agree to these terms and conditions.

It is important and quite long, but we encourage you to read it carefully.

Kaelo Ltd is the data controller and our registered office is 3 Bath Place, London, EC2A 3DR
Company registration number is 10007348
VAT registration number is 286 3348 73
Our contact details are as follows:
By post: 3 Bath Place, London, EC2A 3DR
By email: info@kaelo.co.uk

  • 1. Introduction:

    1. We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
  • 2. Ordering from www.kaelo.co.uk:

    1. You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
    2. Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
    3. Delivery is usually 4-8 weeks from placing an order but we will confirm the estimated dispatch date in the order confirmation email
    4. We may refuse to accept an order:
      (a) where goods are not available;
      (b) where we cannot obtain authorisation for your payment;
      (c) if there has been a pricing or product description error; or
      (d) if you do not meet any eligibility criteria set out in our terms and conditions.
  • 3. Pricing:

    1. All prices include VAT (where applicable) at the current rates.
    2. Prices shown are subject to change without notice.
  • 4. Returns Policy – cancellation and unwanted goods:

    1. If you wish to cancel your order:
      (a) you can notify us by email to info@kaelo.co.uk before we have dispatched the goods to you; or
      (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
    2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund. The costs of returning goods to us shall be borne by you.
    3. Upon receipt of the goods we will give you a full refund of the amount paid.
    4. The rights to return the goods as defined in clause 4.2 will not apply in the event that the product has been damaged through misuse.
    5. The right to a refund as defined in clauses 4.2 and 4.3 covers only the cost of the product – we are not responsible for any costs that you may incur to install the product or the costs of making good cuts to any surface material if you decide you no longer want the product
    6. The provisions of clauses 4.4 and 4.5 do not affect your statutory rights.
  • 5. Manufacturer’s Guarantee Terms and Conditions

  • 5.1 Products manufactured and supplied by Kaelo Ltd, are guaranteed against material or manufacturing faults for five years, subject to the following terms and conditions:
    1. (a) the guarantee will cover any fault that occurs through normal use, any failures due to negligence or damage will not be covered;
    2. (b) the product must be purchased and installed within Europe;
    3. (c) the product must be correctly installed in accordance with the installation instructions;
    4. (d) any guarantee claim will be supported by a written report and photographic evidence to establish that the unit has been installed correctly and not subject to negligence or damage – details of these requirements will be discussed when implementing a return;
    5. (e) the guarantee period will commence from date of installation, unless the installation is made more than three months from the date on which the product was dispatched by us, in which case the guarantee period will commence three months from the dispatch date;
    6. (f) the product must only be used in a domestic residential environment;
    7. (g) the product must not be installed outside; and
    8. (h) the guarantee period will not be extended even if we repair or replace any product or part.
  • 5.2 The following conditions are not covered by the guarantee:
    1. (a) minor faults or deviations in the product which do not affect the product’s value or operation, does not affect its fitness for the intended purpose and is not visible after installation;
    2. (b) faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage) Proper use for the purposes of this guarantee is defined as use of the product under the conditions stated in the instructions for use;
    3. (c) damage caused by faulty installation, theft, tampering, neglect, misuse, accident, fire, flood, explosion, or force majeure;
    4. (d) damage caused by the non-observance of the usage instructions;
    5. (e) faults due to reasonable wear and tear;
    6. (f) any modification of or repairs to products effected by the owner or a third party, unless Kaelo has given its prior written consent to the nature and extent of the modification or repair; and
    7. (g) faults of which the purchaser was already aware at the time of purchase.
  • 5.3 In the event that you exercise your rights under the guarantee in respect of a product which we no longer sell, we reserve the right to replace the defective product with an equivalent model now in stock as we may be unable to procure the necessary parts to repair or replace the defective product/part. For the avoidance of doubt, the guarantee period will not be extended in respect of replacement products installed under this clause 5.3.
  • 6. Visitor material and conduct:

    1. Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
    2. You are prohibited from posting or transmitting to or from this Website any material:
      (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
      (b) for which you have not obtained all necessary licences and/or approvals;
      (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
      (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
    3. You may not misuse the Website (including, without limitation, by hacking).
    4. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 6.2 or 6.3.
  • 7. Licence:

    1. You are permitted to print and download extracts from this Website for your own use on the following basis:
      (e) no documents or related graphics on this Website are modified in any way;
      (f) no graphics on this Website are used separately from accompanying text; and
      (g) any of our copyright and trademark notices and this permission notice appear in all copies.
    2. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 6.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
    3. Subject to clause 7.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
    4. Any rights not expressly granted in these terms are reserved.
  • 8. Links to and other from website:

    1. Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.
    2. You may not create any links to this Website.
    3. You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.
  • 9. Service access:

    1. While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
    2. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
  • 10. Disclaimer:

    1. While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
    2. The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
  • 11. Liability:

    1. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
    2. Nothing in these terms and conditions shall exclude or limit our liability for
      (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977);
      (b) fraud;
      (c) misrepresentation as to a fundamental matter; or
      (d) any liability which cannot be excluded or limited under applicable law.
    3. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
    4. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
  • 12. Governing law and jurisdiction:

    1. These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
    2. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
  • 13. Miscellaneous:

    1. You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
    2. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
    3. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
  • 14. Free Kaelo giveaway T&C’s

1- The promoter is: Kaelo Ltd

2- The competition is open to residents of the United Kingdom aged 18 years or over except employees of Kaelo Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3- There is no entry fee and no purchase necessary to enter this competition.

4- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5- Route to entry for the competition and details of how to enter are via https://www.instagram.com/kaelo_uk/

6- Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

7- Closing date for entry will be 15th May 2022. After this date the no further entries to the competition will be permitted.

8- No responsibility can be accepted for entries not received for whatever reason.

9- The rules of the competition and how to enter are as follows: enter by signing up to Kaelo’s newsletter. By signing up, you are agreeing to opt-into future Kaelo correspondence.

10- The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

11- The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

12- The prize is as follows: free stainless-steel crown Kaelo. Any premium crown and installation is not included in the prize.

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13- Winners will be chosen: May 16th 2022

[at random by software, from all entries received and verified by Promoter and or its agents.][as a result of a popular vote conducted via social media sites as measured and recorded and verified by Promoter and or its agents].

[by an independent adjudicator or panel of judges appointed by the Promoter].

14- The winner will be notified by email and/or DM on Instagram within 28 days of the closing date. The winner will only ever be contacted by Charlotte Gill. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

15- The promoter will notify the winner when and where the prize can be collected / is delivered.

16- The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

17- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

18- The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

19- The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

20- The winner’s name will be available 28 days after closing date by emailing the following address: info@kaelo.co.uk

21- Entry into the competition will be deemed as acceptance of these terms and conditions.

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